Gurugram, India

Implementation Specialist

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Curious about what it’s like to work at the world’s number 1 discovery platform as an Implementation Specialist? We’re glad you asked!

Taboola, the world’s largest content recommendation platform, is hiring an Implementation Specialist for Professional Services group. 

With this role you will be implementing, configuring and scaling Taboola News world class products, and supporting our partners, while always looking for improvements.

 

Roles and Responsibilities:

  • Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s
  • Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target
  • Investigate Fraud Cases and aim for faster resolution and detection
  • Run basic bulks through SQL queries 
  • Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
  • Seamless coordination within the team & with external stake-holders(AMs/Sales etc.)
  • Timely and proactive response to incoming customer inquiries via email, chat and ticketing system
  • Exhibit strong work Ethic
  • Troubleshoot technical issues and escalate issues internally as needed
  • Get trained to handle all types of cases independently
  • Identify challenges and opportunities to improve operational efficiency
  • Continuously enhance your knowledge and proficiency by doing Product Trainings.Stay updated with latest product features, enhancements

Requirements:

  • 1+ years of professional work experience as part of an enterprise software company
  • 1+ years of hands on experience on HTML, CSS, JS, ReactJS and python
  • Experience with Database –  MySQL, Oracle
  • Good communication skills verbal and written and extensive experience working with clients and partners.
  • Strong problem-solving skills and the ability to think critically.
  • Experience of working in a rapid global business growth environment will be a huge plus

 

Why Taboola?

  • Taboola is the world’s leading recommendation platform reaching over 500 million daily active users. We’re growing rapidly, and have recently gone public on the NASDAQ.
  • Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.”

    If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow to, and learn from and together with smart and talented people.

  • At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment. 
  • You can get to know us more by visiting our company website, careers site, Taboola Life blog and social media channels; Facebook, Instagram, Twitter and LinkedIn 

 

Want to learn more about us, you’re welcome to watch the latest News article about Taboola

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below. 

 

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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New Delhi

Implementation Specialist